Terms and Conditions

The quoted rates correspond exclusively to the services expressly detailed in the quotation, according to the contracted mode of transport, and may include, as applicable:

• Air transport: airport-to-airport (A/A).
• Full container load (FCL) sea transport: port-to-port (P/P) in full containers.
• Less than container load (LCL) sea transport: port-to-port (P/P) in consolidated form.
• Land transport: point-to-point, national or international, as indicated.

Unless expressly stipulated otherwise, the quotation does not include customs clearance services, insurance, taxes, duties, fees, storage, demurrage, arrests, inspections, port or airport charges, or any other cost not expressly stated.

All expenses incurred at the destination will be the sole responsibility of the consignee, unless otherwise agreed in writing.

3.1 Air Freight

Air freight is calculated based on chargeable weight, determined as the greater of gross weight and volumetric weight, applying the current IATA international conversion (1 m³ = 167 kg), without prejudice to recalculations made by the airline.

3.2 Sea Freight

• FCL: freight is calculated per container, according to the type and size contracted.
• LCL: freight is calculated based on W/W (weight or measure), applying the greater of metric ton or cubic meter (1 m³ = 1,000 kg), in accordance with international practice.

Shipping lines may recalculate weights and volumes at origin or destination; any such differences will be charged to the customer.

3.3 Land Transport

Land freight is calculated according to weight, volume, distance, type of unit, type of cargo and operating conditions, and may be adjusted based on waiting times, detours, operational restrictions or changes in the information provided by the client.

4.1 Applicable Regulations

Each transport service will be governed by the international and/or national regulations corresponding to the mode used, including, but not limited to:

• Air: IATA General Conditions and the 1999 Montreal Convention (or Warsaw Convention, as applicable).
• Sea: The Hague-Visby, Hamburg, or Rotterdam Rules, as indicated in the bill of lading (B/L).
• Land: Applicable local regulations and/or the CMR Convention, where applicable.

4.2 Role of the Freight Forwarder

The Freight Forwarder acts solely as an intermediary, logistics coordinator, and advisor, and does not assume the role of contractual carrier or carrier, unless expressly stated otherwise in writing.

Consequently, it will not be liable for losses, damages, theft, delays, breakdowns, shortages, or non-delivery of cargo when such events are attributable to carriers, shipping companies, airlines, port operators, terminals, authorities, or other intervening parties, except in cases of duly proven willful misconduct or gross negligence.

Claims must be filed directly against the actual carrier within the applicable legal time limits.

The quoted services do not include cargo insurance. Insurance may only be obtained upon the client’s express written request, subject to conditions, coverage, and costs that will be communicated and accepted beforehand.

Failure to purchase insurance means that the client assumes all risks inherent to transportation.

The client declares that all information and documentation provided is truthful, complete, and sufficient, including invoices, packing lists, certificates, permits, licenses, MSDS, and any other documents required by applicable regulations.

The client is responsible for compliance with all customs, health, safety, foreign trade, and hazardous materials control regulations (IMDG, IATA DGR, ADR, among others).

The client agrees to indemnify and hold harmless the Freight Forwarder from any fines, penalties, damages, expenses, or claims arising from incorrect, incomplete, or inaccurate information.

The advice provided on international trade, logistics, tariff classification, Incoterms, customs valuation, import/export regulations, and documentation processes is for informational purposes only and is not legally binding, based on information provided by the client.

The Freight Forwarder will not be liable for decisions made by the client based on this advice, nor for interpretations by customs or regulatory authorities.

Rates are issued in the currency indicated in the quote and are prepaid unless otherwise agreed in writing.

The Freight Forwarder reserves the right to suspend or cancel services in the event of non-payment, as well as to exercise a lien on the cargo until full payment of all outstanding amounts.

These conditions shall be governed by and construed in accordance with the laws of the country where the Freight Forwarder is domiciled, and the parties submit to the jurisdiction of its ordinary courts, unless otherwise agreed in writing.

By submitting the shipping instructions or contracting any service, the client declares that they have read, understood and fully accepted these General Commercial Conditions, which form an integral part of the offer presented and will prevail over any other conditions of the client, unless expressly accepted in writing by the Freight Forwarder.